General Terms and Conditions

1.    Basic
These General Terms and Conditions (GTC) regulate the legal relationship between the guest/customer/organizer and SEJ Landhaus AG as the operator of the Hotel Restaurant Landhaus. Only the hotel’s terms and conditions valid at the time the contract was concluded apply.

2.    Conclusion of contract
The contract for the rental of rooms, other areas and the purchase of deliveries and services is concluded with a written confirmation or implication. A reservation made on the day of arrival is binding the moment it is accepted by the hotel.

3.    Group reservations
-    Groups within the meaning of these terms and conditions are travel groups with a minimum number of 10 booked rooms.
-    Groups receive a 10% discount on the room rate.
-    The group leader's room (1 person) is free in the team lodge (excluding consumption and tourist taxes).
-    The group leader must provide the hotel with a room list at least 10 days before arrival.
-    Payment of the room prices must be made in advance at least 10 days before arrival. A total invoice will be issued. Additional consumption will be billed on site.
-    Cancellations up to 30 days before arrival are free of charge, after which 80% will be charged according to the reservation confirmation.

4.    Reservations from individuals (direct booking hotel)
-    Individuals within the meaning of these terms and conditions are people with a reservation of up to 9 rooms.
-    If reservations are made directly through the hotel or its own booking platform, cancellations are free of charge up to 5 days before arrival.
-    The credit card on file will be automatically charged 5 days before arrival.

5.    Reservations from individuals (booking via third-party platforms)
-    Individuals within the meaning of these terms and conditions are people with a reservation of up to 9 rooms.
-    If reservations were made via third-party booking platforms (e.g. Booking.com), cancellations are free of charge up to 5 days before arrival, after which 100% will be charged according to the reservation confirmation.
- The credit card on file will be automatically charged 5 days before arrival.

6.    Room category
The guest is entitled to a room of the booked room category, but not to a specific room number or a specific floor.

7.    Arrival and departure
On the day of arrival, the rooms are ready for occupancy from 3 p.m. On the day of departure, the rooms are available to guests until 11 a.m.

8.    Cancellation conditions
-    for groups (see point 3)
-    for individuals (see points 4 and 5)

9.    Room and garage keys
One room card is given for each room or when booking an underground parking space. If lost, the guest will be charged CHF 20.

10.    Smoking
Smoking is prohibited in all indoor areas of the hotel.

11.    Parking spaces
Hotel guests have access to free outdoor parking spaces or underground parking spaces for CHF 15 per night and vehicle.

12.    Food
The room prices include breakfast. An early reservation in the à la carte restaurant is recommended.

13.    Internet
Guests have free Wi-Fi available throughout the house.

14.    Ski room
The hotel has a ski room with a waxing table for ski preparation available to guests. The guest is liable in the event of theft or possible damage to the material provided.

15.    Pets
Pets are welcome. CHF 15 per pet is charged per night.

16.    Accepted means of payment
Cash in CHF, VISA, Mastercard, EC card, V-Pay, Postcard, vouchers

17.    Applicable Law/Venue
Only Swiss law applies to the contract. Place of performance and place of jurisdiction is Münster / Valais. If individual provisions of these General Terms and Conditions are invalid, this will not affect the validity of the remaining provisions. In such a case, the legally ineffective provision will be replaced by a similar but effective provision.


Münster, December 2023

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